I Made a Bad Hire
I hired a program manager I liked to lead an operations organization. The fault was mine.
I'm Jim McCarthy
I have the privilege of leading Case FMS, a leading provider of exterior facility maintenance across the United States and Canada, with more than 35,000 client locations.
AI is a differentiator in operations, in the business, and in the technology.
Writing
Everyone Builds
An operating view on AI
AI-native operating models let more people build at startup speed inside incumbent organizations. An operator's manifesto on continuous improvement, inverted bottlenecks, and human judgment elevated.
Track record
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AI-native facilities operating system in under three months; legacy scheduling rebuilt in a four-hour working session
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Prior operating seat: $495M P&L on a $600M+ platform — 2M+ work orders a year, 3,500+ service providers, 150,000+ technicians
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2.5 points of operating margin and $5M+ in structural savings through integration discipline and cost programs
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VixxoLink — brought in to deliver a program and product turnaround; more than two years late and over budget, launch in nine months
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Expanded the operating model to run and control performance across the full service-provider network
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VITA — technician virtual assistant in the field, raising proficiency and daily service capacity across the network
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Public-company CIO through restatement and SOX remediation — nine material weaknesses closed, six boards
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VEREIT private-to-public transition — $3.5B REIT to $27B public platform; FINRA broker-dealer environment, 26 Salesforce applications
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Pearson SuccessNet product turnaround — led operating infrastructure for the K-12 platform relaunch (2007)
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DHL M&A integration — Airborne data center consolidation, DHL Mexico, U.S. move San Francisco to Scottsdale, five-nines data centers and automated sort in Pennsylvania and Riverside