I Made a Bad Hire
I hired a program manager I liked to lead an operations organization. The fault was mine.
I have the privilege of leading Case FMS, a leading provider of exterior facility maintenance across the United States and Canada, with more than 35,000 client locations.
We use AI as a differentiator, to elevate and reinforce the quality of the service. Validation is one of the ways: the work outside gets confirmed, so clients, service partners, and our teams are looking at the same result.
Before Case, a majority of the career was operations, across industries. Facilities is the thread, and it is the emphasis of this page.
Vixxo, from 2019 to 2026, was facilities maintenance operations. The seats were chief technology officer and chief technology and supply chain officer, then chief operating officer. VEREIT, from 2008 to 2019, was real estate facilities operations, as senior vice president and chief information officer, through the move from a private company to a public one.
At DHL, as global technology integration lead, the work was designing and building data centers for automated sort facilities, in Pennsylvania and Riverside, California. In the U.S. Army, military intelligence, maintenance operations covered infrastructure, technology, and aircraft, including live intelligence missions. That work included aircraft maintenance and reliability-centered maintenance.
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I hired a program manager I liked to lead an operations organization. The fault was mine.
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